Lots of persons who start using their first web hosting account, or switch companies, normally have enquiries with regard to how certain operations are carried out or confront complications when setting up various things like e-mails, website settings, etc. This is the reason why, a lot of providers have compiled documentation with frequently asked questions and problems in order to help their clients obtain info swiftly and easily. Consequently, the technical support staff members can dedicate more time to real problems that certain clients may be encountering, since the solution for the minor things will be available online and clients will be able to fix them without contacting the support team. Having thorough documentation is very important, particularly for new users without any experience whatsoever, as the web hosting service involves loads of features and many individuals can become bewildered about what action to take. A good knowledge base can both help you accomplish the tasks that you wish and become aware of how the hosting service works as a whole.
Extensive Online Documentation in Shared Hosting
If you’ve purchased your first shared hosting account from our company or have transferred your site over to us, you’ll become familiar with our platform and our custom Hepsia Control Panel in a jiffy thanks to the fact that we have compiled an extensive online knowledge base where you can find all the information that you will ever need – both general info with regard to the web hosting service as a whole and more specific info about the separate functions that you can make use of and the difficulties that you might confront. The articles are available in two locations. The whole article collection is accessible through the Help section of the Control Panel. You can read relevant articles about the different functions in each and every Control Panel section too. You can become aware of how to accomplish de facto everything, from creating an .htaccess config file to administering a mailing list, and all the articles feature comprehensive guidelines, so you will never get baffled on account of an ambiguous text. Needless to say, if you run into a more specific obstacle and you cannot find a solution in our knowledge base, you can get in touch with our customer support staff 24-7-365.
Extensive Online Documentation in Semi-dedicated Servers
We have compiled an in-depth knowledge base for all our current and future customers, so in case you order a semi-dedicated server account through us, you will be able to find any information that you require at any time. We have an abundance of educative articles, which will help you understand better what’s happening in your semi-dedicated server account – "What is PHP?" and "What are file permissions?" are just two examples. Our instructive tutorials will help you do anything you like – unpack an archive, import a MySQL database, forward a domain, etc. Moreover, we’ve also got troubleshooting guidelines, which will enable you to find out what induces a particular problem and the probable solutions for it. If you cannot send email messages or your domain name opens an HTTP 500 error message, for instance, you can refer to our knowledge base and solve the problem in no time. The articles can be accessed through any section of the Control Panel, as well as through the all-encompassing Help section.