There are several ways in which you can contact the web hosting company whose services you’re using, but the one that you’ll invariably find no matter which company you choose is a support ticket system. It is the easiest communication medium for several reasons. If no support team representative is available at the moment and they’re all occupied, a phone call may not be replied to, but a ticket will invariably hit home. In addition, you can copy/paste large bits of info without needing to worry about misprints, and in case a particular issue requires more time to be solved or a number of replies need to be exchanged, all the info will be in one location, so either party can always see the comments left by the other one. The disadvantage of using tickets to touch base with your hosting company is that they are typically separate from the hosting platform, so if you need to provide info or to adhere to guidelines, you’ll have to use at least two separate admin dashboards and this number may rise in case you want to manage several domains. Besides, many web hosting companies respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while waiting for a reply.
Integrated Ticketing System in Shared Hosting
With a shared hosting
from our company, you’ll never need to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can quickly access any support ticket whilst browsing through your website files or modifying different settings. The ticketing system is being monitored 24/7/365 by our customer support team members and the ticket response time is no more than one hour, but it rarely takes more than twenty minutes to receive support. In contrast with certain web hosting providers, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you need and ask for info with regards to any technical or billing problem. Furthermore, you can see a collection of informational articles, which will help you handle the most commonly met predicaments on your own.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which is included with all our semi-dedicated hosting service
, was built with the idea that you should be able to manage everything associated with your semi-dedicated server account from one place and the trouble tickets are not an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you have a question or confront a difficulty, you can touch base with our client service staff members immediately without the need to use some other interface. You can browse your files or check a variety of account settings while submitting a new ticket or reading the answer to an old one. In case you have a huge number of tickets and you’d like to track down a specific one, you can make use of the smart search option, which is available in the Help section of the Control Panel. We’ll make sure you receive a reply in less than one hour regardless of the nature of your enquiry or problem.