A live chat is a real-time method of communication between a hosting supplier's support team and its customers. It's a very efficient method to receive some info about the hosting services or get some problem resolved because you're talking to a live representative. The advantages of using a live chat service rather than calling or opening a support ticket are the reduced chance of errors when you exchange information like usernames or domain names, the faster response time since the communication is real-time plus the fact that you don't need to stay on the chat constantly - you're able to do something else entirely while the representative investigates the issue in question. Furthermore, you'll be able to connect with a live chat room from any kind of computer that is connected to the world wide web, avoiding the phone fees that you will have to pay if you are calling to a different country.
Live Chat Support in Shared Hosting
As a part of the support services that we offer for all our Linux shared hosting, you can find live chat support that is available 24/7, even on holidays. You'll be able to get in touch with us no matter if you already have an account or not, since we can support you with pretty much anything, ranging from supplying you with common information about our solutions in case you are not our client yet and you're thinking about obtaining one of the plans, to helping you with installing an e-mail account in an e-mail client. Part of the issues are more technical and time-consuming, so you will need to take advantage of the ticketing system that is built-in our Hepsia hosting Control Panel, but we can save you time and help you in real time on the live chat for a number of things.
Live Chat Support in Semi-dedicated Servers
Thanks to the live chat support service that we provide with our semi-dedicated hosting service, you'll be able to find the replies for any questions you may have or get lots of issues taken care of right away. Our chat service is accessible every day, thus you will be able to contact an agent even on holidays and weekends. In case you're not sure which package is better for your websites or if our cutting-edge cloud hosting platform matches some system requirements, you may come on the live chat before buying anything. In case you are a current customer, you will be able to get more info about billing issues, account settings along with a variety of common tech troubles you may have, let's say if you cannot set up an e-mail account in a client on your computer system. Our live chat will save you a considerable amount of time regardless where you are or when you get in touch with us.