If you’ve ever got any inquiries related to your hosting plan or you experience a problem with your websites, you will need to get in touch with the respective hosting company’s customer support team. It may not make a difference how soon they will respond when you have a question of a generic nature, but an issue such as an ill-implemented web app update, for instance, may lead to your site becoming broken or invisible on the World Wide Web. And the longer you wait for the support team to help you out, the longer the site will be down. If you offer services or goods online, any downtime will badly affect your site and you can lose current or prospective customers. Many hosting providers, chiefly resellers, respond to tickets and e-mails within twenty four hours, but in the digital space that’s far too long, since visitors will rarely return to a site that’s not functioning correctly for long stretches of time.
One-Hour Response Guarantee in Shared Hosting
With a shared hosting
from our company, you can forget about waiting for hours, or even one whole day, to obtain a reply to a client support ticket or an email. Regardless of when you get in touch with us, we will help you out within no more than 60 minutes with any pre-sales and technical questions you might have. In fact, our actual response time hardly ever surpasses twenty-thirty minutes. As we’re available to you 7 days a week, you will always obtain assistance in a well-timed fashion and we know how important this is in the digital age. Soon after you contact us, we will reply to your enquiries. In case you encounter any technical difficulty, we’ll resolve it instead of you, or we’ll provide you with all the required information if there is something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you submit a tech support ticket through your hosting Control Panel or write an email connected with your semi-dedicated server
, you will receive a reply within 1 hour max. You can contact us at all times with regard to technical, billing or general issues and given that we are working 24-7, you will invariably obtain help in a well-timed fashion. Based on the specific issue or question, we will supply you with more information, rectify the obstacle if it’s been caused by something that is within our reach or instruct you on how to proceed if you have to fine-tune a particular setting for an Internet app that we do not have access to. You can just forget about waiting for a whole day for each single answer. As it is, in the majority of cases we respond to emails and tickets within 20-25 minutes max.