You can find lots of shared hosting companies on the market today, but the majority of them are resellers that have limited resources, particularly when it comes to support. A way to distinguish them is the option to contact the company by phone. The level of support that you will have via this way of communication varies depending on the supplier - a few of them provide you with experienced telephone support, various others offer common and customer support only since some issues are more time-consuming and it would be a lot less difficult to be resolved through a support ticket, especially when the issue needs to be escalated. However, it's good to find that you can contact your hosting provider because there're countless small-scale problems that can be managed without difficulty and in a very timely manner through a phone call, not mentioning that you are able to get additional info regarding the services even before you become a customer.
Phone Support in Shared Hosting
All our shared hosting plans come with telephone support 14 hours a day even on public holidays, so if you do not have an account yet, you'll be able to phone us and learn more about our solutions or whether we meet the system requirements for your web sites. For your convenience, we have local telephone lines in the U.S.A., Great Britain and Australia, so you are able to call the telephone number which is closer to you. In case you are an existing customer, we will help you timely with any kind of general and billing matters as well as with numerous tech matters to save you time and efforts - we are aware of the fact that in some cases it's quicker to consult with a live person so as to get things done instantly. Of course, some problems simply cannot be managed on the telephone, so in such a case you will be able to employ our ticketing system.
Phone Support in Semi-dedicated Servers
The support services forall of the semi-dedicated server plans that we provide feature real-time phone support for fourteen hours every day. In case you're not sure which plan will be suitable for your web sites, you'd like to find out more about a package's specifications or you'd like to have any other type of info about our solutions, you can call any of the local phone numbers which we have in the United States, the UK and Australia and our customer support agents will help you. If you already own an account, you'll be able to contact us about general and sales matters, although we are often able to assist with a number of tech issues as well. For strictly tech troubles you'll need to employ our built-in ticketing system where the correspondence between you and our tech support team will be in 1 place, which is the best option if the trouble requires more time to be dealt with or it has to be escalated to our sysadmins.