The support that you will get from your shared hosting company is really important, regardless if you have pre-sales questions and you aren't a client yet, or you've got a technical trouble with a current account. Prompt and accurate information about a question or an issue can save you a lot of time and efforts, not mentioning that this is usually a sign that you are ordering from a real hosting supplier and not from some reseller. When you obtain a hosting account via a company that doesn't own its servers and it can't access them immediately, it is very likely that you will wait for a few days in order to have an answer to any kind of question, which means that your websites may remain offline for ages. In contrast, a provider which offers different ways of communication and has a tech support team that is available any time will assist you to right away and help you limit or completely avoid any downtime and prospective losses.
24/7 Customer Support in Shared Hosting
We acknowledge the importance of getting assistance without delay, that's why our shared hosting services feature 24/7 tech support and several ways of contact. If you do not have an account yet, you can easily call us or use our live chat and consult with a live representative, to learn more about our services or check if our servers meet the system requirements for your sites. As a result, you'll never end up ordering a service that you cannot use. In case you already have an account with us, you can open a support ticket in your Hepsia hosting Control Panel in the event that the issue is strictly technical or it requires further investigation. Unlike the majority of suppliers out there, we respond to all the tickets within an hour, so you will not have to wait for an entire day. Our support services are available day and night, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated hosting service that we offer include 24/7 customer and technical support, which means that no matter what problem you experience, you will be able to get in touch with us and we will give you a hand at once. Our guaranteed reply time for every email message or support ticket that you open through your Hepsia website hosting Control Panel is only one hour; usually the response time rarely is more than 20 min. In addition, we offer telephone support with a couple of local numbers around the globe and a live chat, which means that you're able to get in touch with us and find additional info about our solutions even if you do not have an account yet. We are able to assist you with any kind of question or a difficulty you may have - payment methods, plan specs, email configuration, web hosting account settings, etcetera. If you use our services, you will not ever encounter an issue where you need to wait for a couple of days to get an issue resolved like you have to do with a number of other companies.
24/7 Customer Support in VPS Servers
In case you have a Virtual Private Server from us, you'll be able to contact us 24/7 for every server-related issue or forvarious problems and / or questions with regard to the pre-installed software the server is equipped with. In case you haven't bought a VPS server package yet, you'll be able to learn more information about our services by giving us a call or via the live chat service. For more technical issues, you should send an email or open a ticket through your billing Control Panel and you'll receive assistance within a maximum of one hour no matter the time of the day, even on holidays and weekends. The typical reply time in most cases doesn't extend past 30 minutes. In case you need assistance with third-party software, you can reap the benefits of the Managed Services upgrade which you can add to each VPS package and our admins can help you with any set up or troubleshooting problem you could have encountered.
24/7 Customer Support in Dedicated Servers
All dedicated server packages that we supply come with 24/7 support through numerous methods of communication and with a 1-hour maximum reply time guarantee. When you want to learn more about the plans or you have various general or billing questions, you are able to phone one of the local numbers that we have internationally or you may use our live chat service and speak to a live agent. For entirely tech issues which need some help from a technical support person or an administrator, you are able to open a ticket from your billing Control Panel or you can send an email message, since all these channels are more appropriate to keep track of a given issue. The answer time for them rarely is more than 30 mins, so you can forget about waiting for a whole day in order to receive support. The support service is available for all server-related matters, which includes the pre-installed software. If you want assistance for third-party applications, you can consider ordering the Managed Services upgrade that we supply with all of the packages.