Client Support Channels
A Sixty–Minute Response Guarantee
All your assistance requests will be replied to in maximum 1 hour after the ticket or e–mail is received. If your issue needs additional assistance from a server administrator, we will direct the support ticket or the e–mail to the person in charge then leave a comment to inform you that more time will be required for finding the optimal solution. If you make use of our Managed Services package, all of the tasks included there will be executed whenever you specify.
A Top–Class Help Desk Service
We’ll be online for you 24–7–365 to answer any inquiries that you may have related to our Web Control Panel or any of the apps that we have installed on your behalf on the dedicated server. If you also need assistance tackling server management tasks, you can order our Managed Services package, which includes data backup storage space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as problem troubleshooting and software installation procedures
An Easy–to–Navigate Help Section
Each dedicated server is fitted out with our free–of–cost Web Control Panel, which boasts an elaborate knowledgebase and a selection of how–to video tutorials. Whenever you require help while working with the Web Control Panel, just push the Videos or Help buttons situated in the upper right corner.